Delivery and Shipping Policy
Our shipping is totally free! We ship anywhere in Canada, United States and World Wide. All items are fully insured during shipping. We are not responsible for any lost or damaged items during shipment. If any items are lost or arrive damaged, please Contact Us with details/pictures and we will launch an investigation.
Shipment confirmations will be provided with a tracking number upon your Say Yes ring order. So you can track your package at all times.
Repair and Cleaning
We will resize (free one time) and professionally clean any jewelry items for $40! Yet, the customer is responsible for all shipping costs. Simply reach out with details via the Contact Us page.
Refund and Return Policy
Please read carefully before making your purchase. All orders made through this online store and in person are considered custom orders, made as requested by the client (you), and are non-refundable. We are not required to provide a refund or exchange for any item, for any reason.
Custom / Bespoke Orders
If you do not see something in our online selection, we encourage you to Contact Us with details of your design and we will quote accordingly. A non-refundable deposit will be required prior to making each item.
You may cancel an order for a full refund within 24 hours of ordering the item. If the item has been shipped already, you may return it for a full refund, minus the shipping costs.
Please Contact Us to notify us as soon as you can within the 24hour period to ensure cancelation.